Return Policy
AUTHOR: RUYI3 PUBLISHED: SEP 08, 2018
Introduction
Merchandise must be returned within 14 days from the date the item is received
If you have received the wrong item(s) in your order or have received defective/ broken item(s) in your order or if your order is missing during delivery, we will process your refund follow refund policy
● Return Conditions
To be eligible for return, returning item(s) and its packages must be in the conditions according to the below guideline:
| Return Reasons | Your Return Must Be | Remark | |||
|---|---|---|---|---|---|
| New
condition |
Sealed condition
(unopened) |
Complete
(free gift, manual, accessories, original box) |
Tags & labels attached | ||
| Defective, damaged, expired, missing item | No need | No need | ✓ | ✓ | |
| Not as advertised | ✓ | No need | ✓ | ✓ | |
| Incorrect Item delivered | ✓ | ✓ | ✓ | ✓ | |
| Change of mind* | ✓ | ✓ | ✓ | ✓ | |
● Non Return Product
For change of mind reason, items listed below cannot be returned.
Fashion
- Swimwear
- Lingerie and underwear
- Earrings and accessories
- Socks
Books, Games & Musics
- Books, movie DVD
- Software
- 3D Model
Others
- Free gift, gift card
- Chemical products
- Food & beverages
- Clearance items
● Remarks
“Change of mind” means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than above mentioned. reserves the right of any returns.
● Contact information
If you have any questions about this policy or about this web site, please feel free to contact the site administrator through our Support System.
FinJing Sims owned by RUYI3 and operated by FinJing Digital
Contact email: [email protected]
Telephone: +66 (02) 049-7898
Latest update: 15 September 2022
