Return Policy

AUTHOR: RUYI3 PUBLISHED: SEP 08, 2018

Introduction

Merchandise must be returned within 14 days from the date the item is received

If you have received the wrong item(s) in your order or have received defective/ broken item(s) in your order or if your order is missing during delivery, we will process your refund follow refund policy

Return Conditions

To be eligible for return, returning item(s) and its packages must be in the conditions according to the below guideline:

Return Reasons Your Return Must Be Remark
New

condition

Sealed condition

(unopened)

Complete

(free gift, manual, accessories, original box)

Tags & labels attached
Defective, damaged, expired, missing item No need No need
Not as advertised No need
Incorrect Item delivered
Change of mind*
Non Return Product

For change of mind reason, items listed below cannot be returned.

Fashion

  • Swimwear
  • Lingerie and underwear
  • Earrings and accessories
  • Socks

Books, Games & Musics

  • Books, movie DVD
  • Software
  • 3D Model

Others

  • Free gift, gift card
  • Chemical products
  • Food & beverages
  • Clearance items
Remarks

“Change of mind” means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than above mentioned. reserves the right of any returns.

Contact information

If you have any questions about this policy or about this web site, please feel free to contact the site administrator through our Support System.
FinJing Sims owned by RUYI3 and operated by FinJing Digital
Contact email: [email protected]
Telephone: +66 (02) 049-7898

Latest update: 20 February 2021